FAQs • Owasso, OK • CivicEngage

The fee I’m charged can’t possibly cover the cost of an ambulance trip. Who pays the rest of the cost for ambulance service?: If you have insurance coverage, services for emergency transports are billed to the patient’s insurance carrier through the City of Owasso’s third party billing agency. Remaining balances that are unpaid by a City of Owasso ambulance subscriber’s insurance company are covered by the Owasso Ambulance subscriber fee and no further collection attempts will be made. Subscribers should experience no out-of-pocket expenses.

▼
Ambulance Services

1. How much is the Ambulance Service fee?: Effective April 1, 2015, City of Owasso utility customers are billed a $4 monthly fee for ambulance service. Senior rate (over 65 yrs old) are billed a $2 monthly fee, please contact utility billing office 918-376-1521 to receive the discounted rate. The monthly ambulance subscriber fee is mandatory per city ordinance for all utility customers within the corporate limits of the city who receive water service and/or sanitary sewer service from the City of Owasso.

2. What does the ambulance service fee cover?: The Owasso Ambulance Service subscriber fee covers an emergency transport by the City of Owasso ambulance service for any person living in the subscriber household. It also covers emergency transport for any person at a subscriber household.

3. The fee I’m charged can’t possibly cover the cost of an ambulance trip. Who pays the rest of the cost for ambulance service?: If you have insurance coverage, services for emergency transports are billed to the patient’s insurance carrier through the City of Owasso’s third party billing agency. Remaining balances that are unpaid by a City of Owasso ambulance subscriber’s insurance company are covered by the Owasso Ambulance subscriber fee and no further collection attempts will be made. Subscribers should experience no out-of-pocket expenses.

4. What isn’t covered by the fee?: Transportation for a scheduled appointment or to a non-emergency facility is not covered by the monthly ambulance fee. Transportation from a hospital to a skilled care facility is not covered by the monthly ambulance fee.

Service for non-emergency transports (transports not made to the Emergency Room) are billed in full to the patient’s insurance carrier through the City of Owasso’s third party billing agency. Balances that are unpaid by insurance are the responsibility of the patient to pay.

5. What do I do if my insurance carrier sends me the payment for ambulance service?: All insurance claims paid on behalf of the patient for ambulance service should be paid directly to the City of Owasso. It is the responsibility of the patient to forward payments from their insurance provider to the City of Owasso. Payments received by the patient should be endorsed and forwarded to the City of Owasso.

6. Are Emergency Medical Services Authority (EMSA) and other carriers also covered by my Owasso Ambulance fee?: You should be aware that the City of Owasso has a “mutual aid agreement” with other ambulance services and that there are occasions when EMSA or another agency will be called to perform emergency transport of an Owasso subscriber. This may occur when all City of Owasso ambulances are involved in other emergencies. At this time, if your transport is performed by EMSA, it is not covered by your subscription.

7. What if I live in Collinsville?: Persons living in Collinsville who have a current ambulance subscription with the City of Collinsville and are transported by the City of Owasso ambulance service are treated the same as persons with a City of Owasso ambulance subscription.

Note: Verification of the ambulance subscription with the City of Collinsville will be required. Collinsville also honors the City of Owasso’s ambulance subscriptions.